FAQ's

1. What is Granny’s Jewel all about?
Granny’s Jewel is a fashion and jewelry brand inspired by generations of women who crafted beauty with care and love. We blend heritage craftsmanship with modern design to create pieces that are elegant, meaningful, and empowering.

2. Are your products handmade?
Many of our jewelry pieces are handcrafted, inspired by traditional techniques passed down through generations. Each item is carefully designed and made with attention to detail, using high-quality materials.

3. Where are your products made and shipped from?
Our products are made and stocked in carefully selected warehouses across the globe. This allows us to maintain premium quality while offering competitive prices and efficient international shipping.

4. Do you ship internationally?
We currently ship exclusively within America. We're planning to expand our delivery nationwide soon, bringing Granny’s Jewel elegance to even more doors across the country!

5. How long does shipping take?
Shipping times vary depending on your location. On average:

  • Domestic orders: 3–7 business days

  • International orders: 7–21 business days
    You'll receive a tracking number once your order has been dispatched.

6. How do I contact customer service?
We’re always happy to help! For any questions about your order, shipping, or products, please email us at sales.grannysjewel@outlook.com. Our team responds within 24–48 hours during business hours.

7. How can I stay updated on new arrivals and exclusive offers?
Join our Granny’s Jewel by subscribing to our newsletter! You’ll get early access to new collections, member only discounts, styling tips, and the stories behind our favorite designs.

8. Do you restock sold-out items?
Some of our pieces are limited edition, while others may be restocked based on demand. If something you love is sold out, sign up for restock alerts on the product page, you’ll be the first to know when it’s back!

9. Can I track my order?
Absolutely. Once your order is shipped, you’ll receive a confirmation email with your tracking information so you can follow its journey to you.

10. Are your materials sustainable or ethically sourced?
We’re committed to responsible sourcing. Whenever possible, we choose materials that are ethically and sustainably produced, and we work with partners who share our dedication to quality and craftsmanship.